Processing Time
Each piece is handcrafted with care. Please allow 1-5 business days for order preparation before shipment.

Shipping Methods and Delivery Times
All orders are shipped via CTT Portugal using registered mail with tracking.

• Portugal: Delivery typically occurs within 1-2 business days after dispatch.
• Europe: Estimated delivery time is 3-15 business days.
• Rest of the World: Delivery times range from 5-30 business days, depending on the destination.

Please note that these time frames are estimates and may be affected by customs processing and local postal services.

Shipping Rates
Shipping costs are calculated based on the destination and weight of the package.

Customs and Import Duties
International orders may be subject to customs duties and import taxes upon arrival in the destination country. These charges are the buyer's responsibility.
We recommend checking with your local customs office to understand any potential fees.

Order Tracking
Once your order has been dispatched, you will receive an email confirmation with a tracking number.
You can monitor your shipment's progress through the CTT tracking system.

Lost or Damaged Packages
While we take the utmost care in packaging your jewelry to ensure it arrives safely, we cannot be held responsible for any loss or damage that occurs after the package has been handed over to the mail carrier.
If you would like to insure your shipment against loss or damage, please contact us prior to completing your purchase so we can arrange additional insurance coverage for an extra fee.

Incorrect Shipping Information
Please ensure that your shipping address is accurate at the time of purchase.
We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.
If a package is returned due to an incorrect address, additional shipping fees may apply to resend the order.

Questions or Issues
If you have any questions, concerns, or issues with your purchase, please contact us at info@innajewelry.com within one day of receiving your delivery.

By purchasing from INNA Jewelry, you agree to the above terms.