We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@innajewelry.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@innajewelry.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union – Right of Withdrawal

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification.

To exercise this right, you must clearly inform us of your decision to withdraw — by email at info@innajewelry.com. You do not need to provide a reason.

Items must be returned in the same condition as received — unworn, unused, with tags, and in original packaging. You'll also need your receipt or proof of purchase.

Once we receive your withdrawal notice, we will refund your payment within 14 days, using the same payment method you used for the original purchase. We may withhold the refund until we have received the returned items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@innajewelry.com.

By purchasing from INNA Jewelry, you agree to the above terms.